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Refunds & Cancellations

Last updated: August 21, 2026

We want you to feel in control of what you're paying for — here's exactly how it works.

Free preview, no card required

You build your first study plan for free, without entering a card. You only see pricing once you've seen your plan working.

The 5-day free trial

TIBO Pro starts with a 5-day free trial. Cancel any time before it ends and you won't be charged anything. If you don't cancel, your card is charged $9.99 when the trial ends, and $9.99 every month after that until you cancel.

How to cancel

Cancelling stops future billing — it never deletes your account or your study material.

  1. Open TIBO and go to Profile.
  2. Tap Manage subscription.
  3. Confirm cancellation — done, no calls, no forms, no retention flow to fight through.

You keep full access until the end of the period you already paid for. If you subscribed directly through Hotmart, you can also cancel from your Hotmart purchaser account.

The Source Lock Guarantee — 7 days, full refund

If you're charged and TIBO doesn't work the way we promised — grounded in your own material, nothing invented — you have 7 days from the charge date to request a full refund, no questions asked. Email support@clubtibo.it.com with the email you signed up with; we process it directly, and Hotmart's own buyer protection guarantees this same window if you purchased through them.

This 7-day window is the same one shown on our pricing page — if you ever see a different number anywhere in the app, the 7 days here is the one that applies, and we'll fix the discrepancy.

Refunds after the 7-day window

Outside the 7-day window, we don't offer refunds for time already used, but cancelling stops all future charges immediately. If you were charged in error or believe something went wrong with billing, email support@clubtibo.it.com and we'll sort it out directly — every case gets a real answer from a person, not a bot.